During the use of BKMS® System, a text file (called a “session cookie”) is saved on your computer containing only the number of your session. This is necessary for technical reasons in order to establish the connection to a security-certified server. The “session cookie” does no damage to your computer, it does not access your data and has no relation to the contents of your report. If you close all browser windows after submitting your report, the “session cookie” will expire and be automatically deleted.
Compliance with statutory regulations and company-internal rules is part of a positive and open company culture.
Perhaps you are aware of practices that violate existing laws or rules of the company. Your report will help to expose financial losses and reputation damage in a timely manner, and you will ensure the sustainable success of the company and the continued availability of jobs!
What is the process for submitting a report? How do I set up a postbox?
If you wish to submit a report (either by name or anonymously), click the “Submit report” button at the top of our introduction page.
The reporting process consists of 4 steps:
First, you will be asked to read the information on the protection of your anonymity and to answer a security query.
On the following page, you will be asked about the category of your report.
On the report page, you can elaborate on your report in your own words and answer questions about the case by selecting a single response. You can enter up to 5,000 characters into the free text field, which corresponds to a full page. You may also submit a file of up to 5 MB to support your report. Following the submission of your report, you will receive a reference number to confirm that you have sent this report.
Please subsequently set up your own secured postbox. You will receive feedback from us via this postbox, including answers to questions and information about the progress of your report.
If you already have a secured postbox, you can access it directly via the ‘Login’ button. First, you will have to answer a security query.
As long as you do not enter any data from which conclusions about your person can be drawn, the technology of the BKMS® System will protect your anonymity.
How do I receive feedback and remain anonymous at the same time?
The overriding principle of the BKMS® procedure in use is the protection of the whistleblower. The system’s anonymity protection function is certified by an independent body.
When setting up your secured postbox, please select your own user name and password. These login credentials are not visible to anyone but yourself. Your report is kept anonymous through encryption and other special security procedures. You will never be asked for personal information at any time during the reporting process. Do not submit any information that can be traced back to you. Please do not use a computer provided by your employer.
Via the secured postbox, an investigator will provide you with feedback on what is happening with your information or may pose questions if details need to be clarified - you will also remain anonymous during the dialogue. We are interested in reports to avoid damages, not in you as a whistleblower.
Swisscom AG Alte Tiefenaustrasse 6 3050 Bern Switzerland
We take data protection and confidentiality very seriously and adhere to the provisions of the EU General Data Protection Regulation (EU-GDPR) as well as current national data privacy regulations. Please read this data privacy information carefully before submitting a report.
Purpose of the whistleblowing system and legal basis
The whistleblowing system (BKMS® System) serves the purpose of securely and confidentially receiving, processing and managing reports regarding violations of the compliance rules of Swisscom AG. The processing of personal data in the BKMS® System is based on the legitimate interests of our company to detect and prevent misconduct and thus avoid damage to Swisscom AG, its employees and customers. Article 6 (1) (f) EU-GDPR serves as legal basis for this data processing.
The party responsible for data privacy in the whistleblowing system is
1) Swisscom AG and
2) its subsidiaries
as parties with mutually autonomous responsibility (hereafter also: “Swisscom”). The reporting system is operated by a specialised company, EQS Group AG, Bayreuther Str. 35, 10789 Berlin in Germany, on behalf of Swisscom.
Personal data and information entered into the reporting system are stored in a database operated by EQS Group AG in a high-security data centre. Only Swisscom has access to the data. EQS Group AG and other third parties do not have access to the data. This is ensured in the certified procedure through extensive technical and organisational measures.
All data are stored encrypted with multiple levels of password protection so that access is restricted to a very small selection of expressly authorised persons at Swisscom.
Swisscom has appointed a data protection officer. Questions on data protection and privacy at Swisscom can be sent to: firstname.lastname@example.org.
Type of the collected personal data
Use of the reporting system takes place on a voluntary basis. If you submit a report via the whistleblowing system, we collect the following personal data and information:
your name, if you choose to reveal your identity,
whether you are employed at Swisscom, and
the names of persons and other personal data of persons that you name in your report.
Confidential handling of reports
Incoming reports are received by a small selection of expressly authorised and specially trained employees of the Internal Audit department of Swisscom and are always handled confidentially. The employees of the Internal Audit department of Swisscom will evaluate the matter and perform any further investigation required by the specific case.
During the processing of a report or the conduction of a special investigation, it may become necessary to share reports with additional employees of Swisscom or employees of other group companies, e.g. if the reports refer to incidents in subsidiaries. The latter may be based in countries outside the European Union or the European Economic Area with different regulations concerning the privacy of personal data. We always ensure that the applicable data privacy regulations are complied with when sharing reports.
All persons who receive access to the data are obligated to maintain confidentiality.
Information of the accused person
As a basic principle we are bound by law to inform the accused persons that we have received a report concerning them, unless this threatens further investigations into the report. In doing so, your identity as whistleblower is not revealed as far as is legally possible.
Rights of the data subjects
According to European data protection law, you and the persons named in the report have the right to inquiry, rectification, erasure, restriction of processing and the right to object to processing of personal data concerning them. If the right of objection is claimed, we will immediately examine to what extent the stored data is still necessary for the processing of a report. Data that is no longer required is deleted immediately. In addition, you have the right to lodge a complaint with a supervisory authority.
Retention period of personal data
Personal data is retained for as long as necessary to clarify the situation and perform an evaluation of the report or a legitimate interest of the company exists, or it is required by law. After the report processing is concluded, this data is deleted in accordance with the statutory requirements.
Use of the reporting portal
Communication between your computer and the reporting system takes place over an encrypted connection (SSL). Your IP address will not be stored during your use of the reporting system. In order to maintain the connection between your computer and the BKMS® System, a cookie is stored on your computer that merely contains the session ID (a so-called null cookie). This cookie is only valid until the end of your session and expires when you close your browser.It is possible to set up a postbox within the reporting system that is secured with an individually chosen pseudonym / user name and password. This allows you to send reports to the responsible employee at Swisscom either by name or in an anonymous, safe way. This system only stores data inside the reporting system, which makes it particularly secure. It is not a form of regular e-mail communication.
Note on sending attachments
When submitting a report or an addition, you can simultaneously send attachments to the responsible employee of Swisscom. If you wish to submit an anonymous report, please take note of the following security advice: Files can contain hidden personal data that could compromise your anonymity. Remove this data before sending. If you are unable to remove this data or are unsure how to do so, copy the text of your attachment into your report text or send the printed document anonymously to the address listed in the footer, citing the reference number received at the end of the reporting process.