In case of a Swiss rail traffic emergency, please contact the transport police: 0800 117 117
If you would like to submit feedback about SBB services, please contact our customer service desk: 0800 401 401
Compliance Reporting Office

Are you aware of any suspected compliance violations in the environment of SBB, you can report them here on this secure external platform. Anonymously, if you wish. All compliance reports are received and investigated in accordance with a standardised process. All information provided and case investigations, including the identity of the informant, will be treated confidentially, subject to the provisions of the law.

Thank you for your support.

Why should I submit a report?
Which incidents can be reported?
How is the reporting process structured, and how can I set up a postbox?
How do I receive feedback and still remain anonymous?